Define
Clarify the cultural attributes required for future success.
THE UGRs® FRAMEWORK
The most powerful rules in your organisation were never written down.
UGRs®—Unwritten Ground Rules—are people’s shared perceptions of ‘the way we do things around here’. They constitute the real culture of a workplace.
WHAT ARE UGRs?
Culture becomes practical when you can name what is really happening.
Formal policies may say one thing while everyday experience teaches another. People watch what is noticed, rewarded, ignored and tolerated. From those experiences, unwritten rules emerge.
“Around here, raising a problem is more trouble than it’s worth.”
“Around here, customer service matters—unless we’re busy.”
“Around here, new ideas are welcome if they don’t disrupt anything.”
Because everyone immediately recognises UGRs, the framework gives leaders and employees a shared, non-threatening language for examining culture and taking ownership of change.
A COMPLETE CULTURE PATHWAY
Discover
Use the UGRs Stock Take to uncover the current unwritten rules.
Discuss
Make the invisible visible through honest, structured conversations.
Shift
Equip leaders and Culture Champions to reinforce productive UGRs.
Sustain
Maintain momentum with practical tools, resources and re-energisers.
MEASURE
UGRs Stock Take
A tailored assessment that measures the culture against the attributes most important to your organisation’s future—not a generic template.
BUILD CAPABILITY
Culture Champions
Develop an influential cross-section of people who can interpret results, engage colleagues and sustain productive cultural change.
START A CONVERSATION
Make the unwritten visible.
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